RETURNS POLICY
Items sold are non-returnable and non-refundable but may be exchanged within 7 days from date of invoice for other item/s of similar value. Returns are only accepted for defective items, wrong products delivered, or items misrepresented in the product listings. To be eligible for a return, your item must be unused and in its original condition, with original packaging intact. Proof of purchase from VOSS is required for all claims. Products sold on an "On Sale", ‘’On Promotion’’ basis or marked ‘’non-Returnable’’ cannot be returned.
Used and damaged items due to wear and tear are strictly non-exchangeable and non-refundable - there are no exceptions to this.
Customer is required to bear any related shipping and/or insurance fees for the returned / exchanged items.
EXCHANGE POLICY
Items sold are non-returnable and non-refundable but may be exchanged within 7 days from date of invoice. If you wish to exchange an item, you can opt to exchange for any other available item. For exchanges to other available items of lower value, no refund will be given for the difference in amount. For exchanges to other available items of higher value, you will be required to pay for the difference in value.
Proof of purchase from VOSS is required for all claims. Products sold on an "On Sale", ‘’On Promotion’’ basis or marked ‘’non-Returnable’’ cannot be returned. Items must be unused and in its original condition, with original packaging intact.
Used and damaged items due to wear and tear are strictly non-exchangeable and non-refundable - there are no exceptions to this.
Customer is required to bear any related shipping and/or insurance fees for the returned / exchanged items.
REFUND POLICY
A refund will only be available in event that your ordered item is out-of-stock or when VOSS is unable to fulfil your order. If your refund request is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days. VOSS reserves the right to refuse any exchange, returns or refund if the requirements are not met. In event of a dispute, VOSS will have the final decision with no exceptions.
For assistance with warranty claims or product exchanges, call VOSS at +65 6296 4992 or email enquiry@vossfe.com
